Hartford is insurance at a scale few cities match, and insurance is fundamentally about moving structured information between parties who each keep their own version of it.
An agency receives commission statements from a dozen carriers, each in its own format, some as spreadsheets and some as PDFs. Someone matches them against the book of business, finds the discrepancies, and chases them. It takes the better part of a week, every month, forever. The statements are structured even though each carrier structures them differently, so the routine matching runs unattended and only the discrepancies reach a person, which is where the judgment was needed anyway.
Carriers, agencies, brokers and clients each hold a version of the same information. Most of the manual work in this industry is reconciling those versions.
Agencies whose book of business lives inside a carrier system have less leverage than they think, and they find out when the relationship changes.
Statements arrive in different formats from different carriers, and someone reconciles them by hand every month. It is repetitive, structured and well suited to automation.
An insurance agency or a mid-size carrier operation, where someone spends the last week of every month reconciling commission statements by hand and everybody has accepted that as normal.
Insurance and financial services define the metro, with healthcare and advanced manufacturing as significant secondary sectors.
Deep insurance technology expertise exists locally, mostly serving carriers at enterprise scale. Agencies and mid-size players have fewer options that fit them.
The insurance employers concentrate in Hartford proper and the immediate suburbs, advanced manufacturing sits along the river valley toward the north, and the western towns lean toward the New York commuter economy.
Also worth a look: what we do by industry, which goes deeper than this page on the specifics of each sector.
Most of it. Carrier statements are structured, even when each carrier structures them differently, so the routine matching runs unattended and only the discrepancies reach a person. That is usually where the time goes anyway. It is one of the clearest returns available in this industry and one of the least done.
Yes, that is how every engagement runs. We are in Costa Rica, on Central time, so the overlap covers your whole workday. Compared to a team ten time zones away, that difference shows up in how fast decisions get made rather than in a status report.
With a call about where the work is leaking, not about technology. If what you need is a setting in a tool you already pay for, we say so. If it is a build, you get a proposal with defined deliverables and a fixed price for the work.
Tell us where the work is leaking. If the fix is something you can do without hiring anyone, we'll say that on the call.
Tell us what you need and we'll get back to you. No commitment, no sales pitch.
Salomon Web Services