Salomon Web Services Salomon Web Services
Cincinnati, OH · Nearshore Costa Rica

Chargebacks are not
a cost of doing business.

Cincinnati is consumer goods and the distribution network that moves them. Companies here tend to have sophisticated demand planning and surprisingly manual processes around it.

Cartons and a label printer, where a retailer chargeback starts

A retailer requirement with a penalty attached

A brand ships to a large retailer that requires advance shipping notices in a specific format, on a specific schedule, with chargebacks when they are late or wrong. Today someone builds them by hand and the penalties are treated as a cost of doing business. Automating that is a well-bounded project with a number attached: the chargebacks stop, and the person doing it gets their week back. It is unglamorous and it is one of the clearest returns available in this market.

What companies here
actually ask for.

Retail and direct at the same time

Brands selling through retailers and direct to consumers run two very different operations on one inventory. That reconciliation is where overselling starts.

Retailer requirements

Large retail customers impose their own data standards and penalties for missing them. Meeting those without a person doing it manually is a well-defined project.

Planning that reflects reality

Demand plans built on a spreadsheet that nobody reconciles against actual sell-through drift quietly until a season goes wrong.

The companies we
end up working with.

Usually a consumer brand between twenty and two hundred people selling through retailers and direct at the same time, or a distributor serving them. They arrive when a retail customer imposes a data requirement, or when the inventory across channels stops agreeing.

Not every part of Cincinnati
works the same way.

Consumer brand activity concentrates in the northern suburbs around Blue Ash and Mason, distribution spreads along the interstate corridors toward Northern Kentucky, and the airport area on the Kentucky side is a logistics market of its own.

What drives
the Cincinnati economy.

A concentration of consumer products companies, their agencies and suppliers, plus a substantial logistics and distribution sector serving the eastern half of the country.

Marketing and brand agencies are abundant and strong. Operational software is a much thinner field locally.

Consumer goodsLogistics and distributionFinancial servicesHealthcare

Things we
turn down.

  • We do not run your retail relationships or negotiate chargebacks
  • Brand strategy and package design are not what we do
  • If your problem is demand planning judgment rather than data, software will not supply the judgment
  • We will not build an EDI layer from scratch when an existing provider covers your trading partners

What we build
for Cincinnati companies.

Also worth a look: what we do by industry, which goes deeper than this page on the specifics of each sector.

Frequently asked
questions.

We sell through retailers and direct. Can one system handle both?

It should, and if it does not you are probably paying for it in overselling and manual reconciliation. The key decision is which system is authoritative for inventory, with everything else reconciling to it on a schedule you can see. That decision takes an hour and prevents most of the problems that follow.

Do you work with Cincinnati companies remotely?

Yes, that is how every engagement runs. We are in Costa Rica, on Central time, so the overlap covers your whole workday. Compared to a team ten time zones away, that difference shows up in how fast decisions get made rather than in a status report.

How do projects usually start?

With a call about where the work is leaking, not about technology. If what you need is a setting in a tool you already pay for, we say so. If it is a build, you get a proposal with defined deliverables and a fixed price for the work.

Other markets we work in

See all twenty grouped by region →

Working in Cincinnati?

Tell us where the work is leaking. If the fix is something you can do without hiring anyone, we'll say that on the call.